faq - delivery.
1. do you ship to my country?
yes! we ship internationally to every country!
2. how much are the shipping costs?
shipping is currently free! you can also choose to pay $4.99 for priority care shipping, which is slightly faster and fully insures your order.
3. when will my order arrive?
most items arrive within 2-3 weeks, but due to several factors such as shipping delays and distance, it can take up to 2 months. thankfully this long shipping times are very rare.
4. where do you ship from?
we have partners in china and the united states.
5. my product arrived damaged. what can i do?
we have a money back guarantee in case a product arrives damaged or not as described. read our refund policy for more information
6. i only received a part of my order, where are the other items?
if you order more than one item, expect every item to be shipped separately. that's why some products may arrive earlier than others. if it's been longer than 2 months since your order, you can contact us at firstname.lastname@example.org. be sure to provide your name and order number and we'll keep you updated on your order.